Refund & Returns Policy

Effective Date: 01-01-2026

At Monki Fashion, operated by CraftyCliq Pvt Ltd, customer satisfaction is important to us. If you are not satisfied with your purchase, this policy explains how returns, refunds, and related processes are handled.

1. Eligibility for Returns

We accept return requests within 30 days from the date of delivery, provided the following conditions are met:

• Item must be unused and in original condition

• Product must be returned in original packaging

• Proof of purchase or order confirmation is required

Certain items cannot be returned, including:

• Perishable goods (food, flowers, etc.)

• Personal or hygiene-related items

• Hazardous materials

• Flammable liquids or gases

2. How to Request a Return

To start a return process:

1. Contact our support team at info@craftycliq.store

2. Share your order details and reason for return

3. Wait for return approval and instructions

Once approved, you will receive guidance on how and where to send the product.

3. Refund Process

After the returned item is received and inspected:

• Refunds are issued to the original payment method

• Processing time is typically 3–5 business days after approval

Please note:

• Shipping charges are not included in refunds

• Discounted or promotional amounts may not be refunded fully depending on offer terms

4. Exchange Policy

We do not offer direct product exchanges.

If you wish to replace an item, you will need to:

• Return the original product

• Place a new order separately

5. Damaged or Incorrect Products

If you receive a damaged, defective, or wrong item:

• Report it within 7 days of delivery

• Provide photos or videos for verification

After review, we will offer either a replacement or refund depending on the situation.

6. Return Shipping Costs

Return shipping costs are generally the responsibility of the customer.

However:

• If the issue is due to our error (wrong or damaged item), we will cover return-related costs

Shipping charges paid during purchase are non-refundable.

7. Important Notes

• Returned items must pass inspection before approval

• Refund decisions are based on product condition and verification

• Any misuse of return policy may result in rejection of future requests

8. Contact Information

For any questions related to refunds or returns:

Monki Fashion
CraftyCliq Pvt Ltd
Email: info@craftycliq.store
Phone: +91 7208523144
Address: WSA17, B-128, First Floor, Sector-2, Noida Sector-16, Gautam Buddh Nagar, Noida – 201301