Privacy Policy

Effective Date: 01-01-2026

At Monki Fashion, operated by CraftyCliq Pvt Ltd, we value your trust and are committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, and how it is handled when you use our website.

1. Who We Are

Monki Fashion is an online shopping platform operated under CraftyCliq Private Limited. We provide fashion products and related services through our website.

2. Information We Collect

When you interact with our store, we may collect:

A. Personal Details

• Name

• Phone number

• Email address

• Billing and shipping addresses

• Payment-related information (processed securely via third parties)

B. Technical & Usage Data

• IP address

• Device type and browser

• Operating system

• Pages visited and browsing behavior (via cookies/analytics)

3. Why We Collect Your Data

Your information is used to:

• Process orders and complete transactions

• Deliver purchased products

• Provide customer support

• Improve website performance and experience

• Send updates or promotional content (only with consent)

• Meet legal and regulatory requirements

4. Legal Grounds for Processing

We process your data based on:

• Contract requirement – to fulfill orders

• Consent – for marketing and communication

• Legal obligations – compliance with applicable laws

• Business interest – improving services and security

5. How We Handle Payments

All payments are processed through secure third-party gateways.

We do not store sensitive financial details such as full card numbers or CVV information on our servers.

6. Data Retention Policy

We retain information only as long as required:

• Customer accounts: up to 3 years after inactivity or closure

• Order records: up to 7 years for tax/legal compliance

• Marketing data: until you opt out

7. Data Protection Measures

We use appropriate safeguards to protect your data, including:

• Secure encryption methods

• Restricted internal access

• Secure third-party payment systems

• Regular monitoring and system updates

However, no digital system is completely risk-free.

8. Sharing of Information

We do not sell your personal data.

We may share limited data with trusted service providers for:

• Order delivery

• Payment processing

• IT support and analytics

All partners are required to follow strict confidentiality standards.

9. Cookies & Tracking

Cookies help us:

• Improve site functionality

• Remember user preferences

• Analyze website traffic

You may disable cookies in your browser settings, but some features may not work properly.

10. Children’s Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

If such data is discovered, it will be deleted immediately.

11. Your Privacy Rights

You have the right to:

• Access your personal data

• Request corrections or deletion

• Withdraw consent for marketing

• Opt out of promotional communications

To exercise these rights, contact us using the details below.

12. Grievance Officer

For any concerns related to your data, you may contact:

Grievance Officer
Name: Mr. Rajgopal
Email: grievance@craftycliq.store
Phone: +91 7208523144
Address: WSA17, B-128, First Floor, Sector-2, Noida Sector-16, Gautam Buddh Nagar, Noida – 201301, India

We aim to resolve queries within 30 days.

13. Updates to This Policy

This Privacy Policy may be updated occasionally. Changes will be reflected on this page with a revised effective date.

14. Contact Information

Monki Fashion
CraftyCliq Pvt Ltd
Email: info@craftycliq.store
Phone: +91 7208523144
Address: WSA17, B-128, First Floor, Sector-2, Noida Sector-16, Gautam Buddh Nagar, Noida – 201301