Refund & Returns Policy

Effective Date: 01-01-2026

At Monki Fashion (operating under CraftyCliq Pvt Ltd), we want you to be fully satisfied with your purchase. If you’re not happy with your order, we’re here to help with refunds and returns as per the conditions listed below.

1. Return Policy

• You have 30 days from the date of delivery to return your item. To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • The receipt or proof of purchase must be provided.

• Several types of goods are exempt from being returned, including:

  • Perishable goods (e.g., flowers, food)

  • Intimate or sanitary items

  • Hazardous materials

  • Flammable liquids and gases

2. Return Process

To initiate a return, please follow these steps:

1. Contact us at info@craftycliq.store to request a return.

2. Provide your order number and the reason for the return.

3. Once approved, we will send you detailed instructions on how to return the item.

3. Refund Policy

• If your return is accepted, we will process a refund to your original payment method.

• Refunds are processed within 3–5 business days after the return is received.

• The refund will include the total cost of the returned item(s), excluding any shipping charges.

• If you used a promotional discount or coupon, it may not be applicable for the refund.

4. Exchange Policy

• We do not offer direct exchanges.

• To exchange an item, please return the original item and place a new order for the item you want.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receiving your order.

• We will provide a replacement or refund based on the issue after verification.

6. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect item).

• Shipping costs are non-refundable.

7. Contact Us

If you have any questions about returns or refunds, please contact us:

Monki Fashion
CraftyCliq Pvt Ltd
Email: info@craftycliq.store
Phone: +91 7208523144
Address: WSA17, B-128, First Floor, Sector-2, Noida Sector-16, Gautam Buddh Nagar, Noida, Uttar Pradesh – 201301