Privacy Policy

Effective Date: 01-01-2026

At Monki Fashion (operating under CraftyCliq Pvt Ltd), your privacy is important to us. We are committed to protecting the personal information you share and ensuring transparency about how it is collected, used, and safeguarded. This Privacy Policy outlines our practices and your rights.

1. Information We Collect

We collect the following types of information when you interact with our website, create an account, or make a purchase:

a) Personal Identification Information:

• Name

• Email address

• Phone number

• Shipping and billing addresses

• Payment information (limited to securely processing your orders; we do not store full card details)

b) Non-Personal Information:

• Browser type, device information, operating system

• IP address

• Website usage data through cookies and analytics tools

2. Legal Basis for Processing (DPDP Compliance)

We process your personal data based on the following legal grounds:

• Contractual necessity: To process your orders and deliver services.

• Consent: Where you have opted in for newsletters, promotional emails, or marketing communications.

• Legal obligation: To comply with applicable laws and regulations.

• Legitimate interest: To improve our website, products, and services.

3. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill orders

• To provide customer support

• To send promotional materials, newsletters, or offers (only if you have opted in)

• To improve our website, services, and user experience

• To comply with legal obligations

4. Payment Information

We collect only the payment information necessary to process transactions. Sensitive financial information, such as full credit/debit card numbers, is never stored on our servers and is processed securely through trusted third-party payment gateways.

5. Data Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Generally:

• Account information: 3 years after account closure

• Order and transaction records: 7 years (for legal and tax purposes)

• Marketing and newsletter data: Until you withdraw consent

6. How We Protect Your Information

We implement strict technical and organizational measures to protect your personal data, including:

• Encryption of sensitive information

• Secure payment processing through trusted gateways

• Regular security audits and access controls

Note: No method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Sharing Your Information

We do not sell, trade, or rent your personal data. We may share it with trusted third-party service providers who assist in:

• Payment processing

• Delivery and logistics

• IT and analytics support

We ensure that these providers adhere to strict confidentiality and security standards.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance user experience

• Remember preferences and login details

• Analyze website traffic and performance

You may choose to disable cookies via your browser, but this may affect website functionality.

9. Children’s Data

Our website is not directed to children under 18 years of age, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will delete it promptly.

10. Third-Party Links

Our website may include links to external sites. We are not responsible for the content, privacy practices, or policies of these third-party websites. We recommend reviewing their privacy policies before sharing personal information.

11. Your Rights

You have the following rights regarding your personal data:

• Access and request a copy of the personal data we hold about you

• Request correction or deletion of your personal data

• Object to the processing of your personal data or withdraw consent

• Opt out of marketing communications

Withdrawal of Consent:
You can withdraw your consent for data processing or marketing communications at any time by contacting us at info@craftycliq.store. Withdrawal of consent will not affect the lawfulness of processing before withdrawal.

12. Grievance Officer

In accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we have appointed a Grievance Officer to address any concerns regarding the collection, processing, storage, or disclosure of your personal information.

Grievance Officer Details:

Name: Mr. Rajgopal
Designation: Grievance Officer
Company: CraftyCliq Pvt Ltd (Monki Fashion)
Email: grievance@craftycliq.store
Phone: +91 7208523144
Address:
WSA17, B-128, First Floor
Sector-2, Noida Sector-16
Gautam Buddh Nagar
Noida, Uttar Pradesh – 201301, India

You can contact the Grievance Officer for any queries, complaints, or requests related to your personal information. We aim to acknowledge and resolve grievances within 30 days of receipt.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this page regularly for updates.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Monki Fashion
CraftyCliq Pvt Ltd
Email: info@craftycliq.store
Phone: +91 7208523144
Address: WSA17, B-128, First Floor, Sector-2, Noida Sector-16, Gautam Buddh Nagar, Noida, Uttar Pradesh – 201301